OUR COMMITMENTS REGARDING THE PROTECTION OF YOUR PERSONAL DATA
So that you can browse our site with complete peace of mind, we explain how we collect, process and use your personal data, to provide you with new services every day while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us on all our communication channels.
We take all necessary measures to:
- provide you with clear and transparent information on how your personal data will be collected and processed
- implement all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party
- keep your personal data only for the time necessary for the purposes of the processing or service determined;
- offer you the possibility at any time to access and modify your personal data that we process directly via your personal spaces on our various sites.
To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable personal data protection law.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
Your personal data may be collected when:
- you visit our website which may use cookies;
- you subscribe to our newsletter or alerts;
- you contact customer service by any means of communication made available to you such as email
- you fill out an information entry form
- you buy our products online
WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect the information you provide to us as part of our business relationship, including:
- during your exchanges with our customer service
- when you create a customer account
- when managing your orders, returns, complaints;
Information that is strictly necessary to provide you with a service is marked with an asterisk and generally includes your first and last name, postal address, email address, and landline or mobile phone number.
We also collect personal information when you use our services.
In accordance with the regulations, we do not collect data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of uniquely identifying a natural person, personal data concerning health or personal data concerning a natural person's sex life or sexual orientation.
These specific categories of personal data are never collected or processed.
HOW DO WE USE YOUR DATA?
We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
MANAGEMENT OF OUR OBLIGATIONS TOWARDS OUR CUSTOMERS
As part of fulfilling our obligations to our customers, we collect and use your personal information to manage our business relationship and offer you our services and promotional offers that may be of interest to you. This information helps us improve your experience on our site and through our services.
Customer Relationship Management / Loyalty Program
We use and store your personal information to update our customer files and offer you tailored and personalized services.
Communication with you
We collect and store your personal information to be able to communicate with you about your quotes, your requests for information or your customer service complaints.
Legal or regulatory requirement
We may be required to disclose your personal data in response to lawful requests from public authorities, including to meet national security, anti-fraud, or law enforcement requirements.
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
We ensure that only authorized persons within our Company can access your personal data when such access is necessary for the execution of our business relationship.
WHERE IS YOUR PERSONAL DATA STORED?
The data is stored in compliance with French legislation and European regulations.
We may share personal data necessary for the implementation of the services you have contracted or subscribed to with other companies (examples: home delivery, collection point). Operations with a service provider receiving your data are subject to a contract to ensure the protection of your data and the respect of your rights.
If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the data protection clauses recommended by the European Commission.
Data retention periods comply with CNIL recommendations and/or legal obligations:
| Categories of personal data | Active Conservation Rules |
| Your customer account data Behavioral data Segmentation | 5 years from the end of the relationship with the customer. The period begins from either the last order, or the last login to the customer account, or the last call to customer service, or the sending of an email to customer service, or a click on a hyperlink in an email sent by us. After this period, the customer's data will be anonymized. |
| Identity documents communicated as part of the exercise of the rights of inquiry, access, rectification and opposition | 1 year from the date of receipt |
| Cookies | 24 months for Google Analytics and Facebook cookies and 13 months for all other cookies, from the time they are placed on the user's terminal. |
| Your quote data | 5 years from the end of the relationship with the customer. |
At the end of these periods, we may archive the data, in particular to meet legal and tax limitation periods and those of legal actions.
COOKIE MANAGEMENT
When you visit our website, we may, if you agree, place cookies on your computer through your browser. Cookies allow us to identify your computer during your next visits during their validity or registration period. Some cookies are essential for browsing our website, particularly for the proper execution of the ordering process; deleting them may cause difficulties. Only the issuer of a cookie can read or modify the information contained in this cookie.
Below you will find information relating to the cookies that may be placed on your computer when you visit pages of the site, as well as the means allowing you to delete/refuse the registration of these cookies on your computer.
| Name | Purpose of the cookie | Agreement status |
| Ad Server, Ad Targeting, Analytics/Measurement, Content Personalization, Optimization | http://www.facebook.com/about/privacy | |
| Google Analytics | Analytics / Measurement | no refusal procedure |
By configuring your browser software, you can, at any time, simply and free of charge, choose whether or not to accept the storage of cookies on your computer. You can configure your browser software as you wish, so that cookies are accepted and stored on your computer or, on the contrary, so that they are refused.
You can configure your browser software to:
That acceptance or refusal is offered to you from time to time, before a cookie is likely to be saved;
To systematically refuse the recording of cookies on your computer.
Please note: Any settings you may make on your browser software regarding the acceptance or refusal of cookies may affect your Internet browsing experience and your access to certain services requiring the use of cookies. If you choose to refuse the storage of cookies on your computer or if you delete those stored there, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for us to store or consult the cookies necessary for their operation and which you have refused or deleted.
How to exercise your choices, depending on the browser you use?
Each software configuration is different. It is generally described in the help menu of your browser software. We therefore invite you to read it. You will then be able to learn how to modify your preferences regarding cookies.
For Internet Explorer
For Safari
For Chromium
For Firefox
For Opera
Web beacons
We use web beacons on certain pages of the Site that allow us to count the number of visitors to the page. These web beacons may be used to measure and improve the effectiveness of our pages. The information collected via these web beacons is anonymous and allows us to know the number of visitors to certain pages of the Site, in order to better assist users of the Site.
Social media plugins
The Site uses social media plugins such as Facebook. For example, if the user is logged into Facebook while browsing the Site, Facebook may directly link their visit to their Facebook user account even if the user has not used the share button. If the user interacts using the plugins, for example by clicking the "Like" button or leaving a comment, the corresponding information will be transmitted and stored on a Facebook server. It will be published on the user's Facebook account.
We do not manage the data collected by Social Networks via the buttons. The user must read the personal data protection policy published by the Social Networks concerned in order to understand the terms of processing and use of the data collected by them as well as the configuration options available to protect their privacy. If the user does not want the Social Network to link the information collected through us to their Social Network user account, they must log out of the Social Network before visiting the site.
HOW TO EXERCISE YOUR RIGHTS?
In order to allow you to control our use of your personal data, you benefit from the following rights:
- right to object to our processing of your personal data;
- right to access your personal data that we process;
- right to rectify them;
- right to erasure;
- right to the portability of your data;
- right to restriction of processing;
- right to define guidelines relating to the retention, erasure and communication of your personal data after your death.
You can exercise your rights:
- by email accompanied by a copy of any identity document
- by mail accompanied by a copy of any identity document to:
RIAD DAR AL ASSAD
29 Derb El Hajra Dabachi
40000 MARRAKECH – MOROCCO
If you would like further details on the content of these rights, please contact us at the addresses given above.
We will provide you with our responses to your requests as soon as possible and in any event within one month of receipt of your requests.
OUR SECURITY AND CONFIDENTIALITY COMMITMENTS
Respecting your right to the protection, security and confidentiality of your data is our priority.
We implement organizational and technical security measures appropriate to the sensitivity of personal data to protect them against malicious intrusion, loss, alteration or disclosure to unauthorized third parties.
When developing, designing, selecting and using our services that rely on the processing of personal data, we take into account the right to the protection of personal data from their very inception.
As all personal data is confidential, access to it is limited to our employees or service providers acting on our behalf, who need it to carry out their duties. All persons with access to your data are bound by a duty of confidentiality and are liable to disciplinary measures and/or other sanctions if they fail to comply with these obligations.
Transactions with third-party recipients such as professional product delivery companies are subject to a contract to ensure the protection of your personal data and respect for your rights.
We are fully committed to effectively protecting the personal data you entrust to us. In this ongoing effort to ensure security and protection, we encourage you to exercise caution to prevent unauthorized access to your personal data and to protect your devices (computer, smartphone, tablet) against unwanted or even malicious access with a strong password, which we recommend changing regularly. If you share a device, we recommend that you log out after each use.
OUR PERSONAL DATA PROTECTION OFFICER
Our Data Protection Officer (DPO) is available to answer your questions at the following address:
contact@riad-daralassad-marrakech.com
